The number refers to the percentage of polluted PM2. 5 that the mask can filter out. The N95 mask filters out 95% of dust and particulates. The N99 masks will filter out slightly more (4% to be precise) polluted particles but N95 mask offers 50% lesser breathing resistance than N99. The N95 and N99 masks are supposed to block 95% and 99% of PM2. 5 – particulate matter of 2.5 micrometres or less in diameter (about 30 times lesser than the width of a human-hair strand). PM2. 5 particles are a complex combination of pollutants as dust, pollen, smoke and mist
New with tags: A brand-new, unused, and unworn item (including handmade items) in the original packaging (such as
New with tags
A brand-new, unused, and unworn item (including handmade items) in the original packaging (such as the original box or bag) and/or with the original tags attached.
New without tags
A brand-new, unused, and unworn item (including handmade items) that is not in original packaging or may be missing original packaging materials (such as the original box or bag). The original tags may not be attached.
New with defects
A brand-new, unused, and unworn item. Possible cosmetic imperfections range from natural color variations to scuffs, cuts or nicks, hanging threads or missing buttons that occasionally occur during the manufacturing or delivery process. The apparel may contain irregular or mismarked size tags. The item may be missing the original packaging materials (such as original box or tag). New factory seconds and/or new irregular items may fall into this category. The original tags may or may not be attached. See the seller’s listing for full details and description of any imperfections.
An item that has been used or worn previously. See the seller’s listing for full details and description of any imperfections.
When will my order ship?
We try to ship all orders same day.
What are the shipping times and costs?
We work with postfirstclass to bring your goods to you. You have 3 different options for delivery, these options are for processing times. All products are shipped using the same service. We reserve the right to disable expedited shipping option in the event of a backlog.
- Economy shipping: 7 to 10 days
- Standard shipping: 3 to 9 business days
- Expedited shipping: 1 to 4 business days
Shipping costs may vary depending on the order volume and shipping method. Shipping cost is calculated at the checkout page.
Where is my order?
For up-to-the-minute information on the whereabouts of your order, please check the tracking information emailed to you or via the postfirstclass website.
I want to return my mask; how do I go about this?
Due to COVID-19, Medical products such as N95 Masks and Personal Protection Equipment’s are non-returnable even if they are unopened because of the nature of those products and the sanitary condition. Please plan your purchase accordingly.
How can I cancel my order?
If you’re having second thoughts about your order, it can be cancelled upon your request only before it was shipped. If you need help cancelling your order, please e-mail us at [email protected] further assistance.
My order was confirmed. Why hasn`t it shipped yet?
We are facing an incredibly huge amount of orders due to the actual pandemic situation. We will definitely ship your order as soon as possible.
Can I amend my address before shipment?
We can amend your address before shipment upon your request. However, we are unable to make any other changes to your order, including delivery or payment methods.
Where do you ship from?
We are based in Orange County, California and ship from our warehouse directly to the customer’s location.
Why are Canopus now charging for shipping?
We’ve worked hard to keep our shipping costs low for you, but by making this change we’re ensuring we can continue to offer delivery for shoppers across USA safely during this incredibly terrible times.
I placed an expedited shipping order but I have yet to receive it. Why?
Expedited shipping orders placed before 11am (EST) on business days will be dispatched same-day. Expedited shipping orders placed after 11am (EST) will be shipped next day. Expedited shipping orders may take up to 1-4 business days to arrive for metro locations. If you’re still waiting for your order beyond this time-frame, please contact Customer Service via email at [email protected]
Can I change my order for quantity/variation once the order is submitted?
To make a change in the quantity, please email us at [email protected] to make such a request. If you want less than you already ordered, you will automatically be refunded for the removed items. In case that you need more of the already ordered products, we can make the change for you. You will be requested to make an extra payment for the added quantity and the order will be processed accordingly.
Are these masks in a sealed package?
The masks are sealed in their plastic bag. Each bag includes two pieces.
What is the expected delivery date of my order?
You can track your order using the USPS tracking number.
My order was delivered according to USPS, but I haven’t received it!
Our Customer Service team will need lodge an enquirer with USPS to find out the whereabouts of your parcel. Contact the team via email. Please allow up to five business days from when we lodge the enquirer for USPS to respond to us.
Is the public allowed to purchase and use these respirators?
The masks are FDA approved, meaning they can be used safely with a federal approval.
What are N95 masks?
N95 masks are disposable face masks that are proven to filter the air to an industrial standard.
How effective N95 Masks?
N95 Masks are effective against most droplets from a sneeze or cough. Droplets can travel up to 25 feet.
Why can`t I use PayPal as a method of payment?
PayPal decided not to support the online sales of face masks during the pandemic as a Policy. We cannot offer PayPal as a payment method for now. We are currently communicating with them to start getting payments, however, we don’t have a schedule yet.
FDA, CDC Registration
The masks are FDA-approved. However, the masks are not certified by the CDC at this time.